Artizan Haven

Privacy Policy

We are aware that you are conscious and you care about how information about you is used and shared, and we appreciate your trust that we will handle your information and details securedly, carefully and sensibly. This Privacy policy describes how Artizanhaven collects and processes your personal information through its website.

By using Artizanhaven’s direct services, you are consenting to the practices described in this Privacy policy.

What Personal Information Does Artizan Collect?

We collect your personal information in order to provide and continually improve our services required by you.

Here are the types of personal information we collect:

  • Information You Give Us: This is the primary information we obtain from you. We receive and store any information you provide in relation to our Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
  • Automatic Information: We automatically collect and store certain types of information about your use of our platform and services, including information about your interaction with content and services available through our platform and/or Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our website/s.
  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Artizanhaven Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the services that we offer on our platform. These purposes include:

  • Advertising your services. We use your personal information to advertise services rendered by you, and communicate with you potential clients.
  • Provide, troubleshoot, and improve our Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Services.
  • Recommendations and personalization. We use your personal information to recommend features, and services that might be of interest to you, identify your preferences, and personalize your experience with our Services.
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from Artisan’s information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to our Services via different channels (e.g., by phone, e-mail, chat).
  • Advertising. We use your personal information to display interest-based ads for features, services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, artisans, Artizanhaven, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve our Services, we use cookies and other identifiers.

Does Artizanhaven Share Your Personal Information?

Information about Artisans is an important part of our business, and we do not sell personal information to others. We share Artisans’ personal information only as described below, subject to this Privacy policy or practices at least as protective as those described in this Privacy policy.

  • Transactions involving Third Parties: We make available to you services, applications, or skills provided by third parties for use on or through our Services.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. These third-party service providers may have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Artizanhaven, or substantially part of all of its assets is acquired, customer information will of course be one of the transferred assets.
  • Protection of Artizanhaven and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Artizanhaven, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About You?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software. .
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.

What About Advertising?

  • Third-Party Advertisers and Links to Other Websites: Our Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
  • Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier.

What Information Can I Access?

You can access your information, including your name, address, profile information, membership, household settings, and work history in your profile section of the website.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
  • You can add or update certain information on our pages. When you update information, we usually keep a copy of the prior version for our records.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of our Services, we recommend that you leave them turned on.
  • You will also be able to opt out of certain other types of data usage by updating your settings on your device Most manufacturers provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device’s settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
  • If you are a service provider/artisan, you can add or update certain information on your personal account by accessing your Personal Account Information , and adjust your e-mail or other communications you receive from us by updating your Notification Preferences.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Service . Depending on your data choices, certain services may be limited or unavailable.

Terms and Conditions, Notices, and Revisions

If you choose to use our Services, your use and any dispute over privacy is subject to this Notice and our Terms and Conditions , including limitations on damages, resolution of disputes, and application Nigerian laws. If you have any concern about privacy at Artizanhaven, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly and our Privacy policy will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use our Services

You provide information to us when you:

  • provide information on your personal Account (and you might have more than one if you have used more than one e-mail address or mobile number) or Your Profile ;
  • configure your settings on, provide data access permissions for, or interact with our service;
  • provide information in your Artisan account , or any other account we make available that allows you to develop or offer services;
  • offer your services on our website;
  • communicate with us by phone, e-mail, or otherwise;
  • complete a questionnaire, a support ticket, or a contest entry form;
  • use our services; 
  • provide and rate reviews;

As a result of those actions, you might supply us with such information as:

  • identifying information such as your name, address, and phone numbers;
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • people, addresses and phone numbers listed in your Addresses;
  • e-mail addresses of your friends and other people;
  • content of reviews and e-mails to us;
  • personal description and photograph in Your Profile;
  • images and videos collected or stored in connection with Our Services;
  • information and documents regarding identity, including Social Security and driver’s license numbers;
  • corporate and financial information;
  • credit history information; and
  • Device log files and configurations, including Wi-Fi credentials, et cetera.

Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, e-mail address, and password;
  • the location of your device or computer;
  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Our Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  • version and time zone settings;
  • Service offer/use history, which we sometimes aggregate with similar information from other Artisans/users to create features like Top rated Artisans;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • phone numbers used to call our customer service number; and
  • images or videos when you use our Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

  • account information, and page-view information from some Artisans with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
  • information about your interactions with services offered by us or Artisans;
  • search results and links, including paid listings (such as Sponsored Links); and
  • credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some users.

Information You Can Access

Examples of information you can access through our Services include:

  • personally identifiable information (including name, e-mail, password, and address book);
  • e-mail notification settings;
  • recommendations and the services recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
  • your content, devices, services, and related settings, and communications and personalized advertising preferences;
  • content that you recently viewed;
  • Your Profile (including your service Reviews, Recommendations, Reminders and personal profile);

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